Alba Project provides small, mid and big size companies with executive and strategic consulting activities for Governance Service, supporting them in the Service Level Management of the following scopes of application: Public Service Level Management and IT Service Level Management.
Technical Proposal from Alba Project
- Business Analysis & Contract Analysis
- Contract Change Management
- Feasibility analysis and technical specifications design related to the Service Level Agreement (SLA), process evaluation based on best practices (ISO 20.000, ITIL, COBIT)
- Service catalogue release, revision and maintenance
- On premise and on cloud solutions implementation for SLA management and KPI analysis
- Monitoring and reporting of reached service levels, on the Cloud too
- Periodic revision of SLA according to business needs
- Design and implementation of Service Improvement Program (SIP) and consulting for Transformation Management
Benefits for Customers
- To start and to monitor the service contracts
- To improve clearness of requirements reducing potential complains (with suppliers)
- To manage resources basing on priorities in order to avoid service penalties
- To reduce Service Management costs, minimizing control tasks
- To improve economic value of services to optimize profitability
- To put in place a continuous improvement process
- To improve users trust level and the Customer satisfaction
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